Last updated: 19 August 2026
These Terms of Service ("Terms") govern access to and use of MotorAxis (the "Service"), operated by Future Awaits Ltd, trading as MotorAxis ("Future Awaits", "we", "us", or "our"), a company registered in England and Wales under company number 15604141. By creating an account, accepting an invitation to participate in a case, or otherwise using the Service, you agree to be bound by these Terms.
If you're using the Service on behalf of a business, you're confirming that you have the authority to bind that business to these Terms, and references to "you" cover both the business and you personally.
MotorAxis serves three kinds of user:
Some sections of these Terms apply only to business accounts — we've tried to make clear where that's the case.
You must be at least 18 years old and able to form a binding contract to create an account. When you register, you agree to provide accurate and complete information and to keep it up to date. You're responsible for keeping your login credentials secure and for all activity that happens under your account — tell us straight away if you believe your account has been compromised.
MotorAxis is a case management platform that brings together everyone involved in resolving a vehicle problem — the vehicle owner, the dealer, and any garage, bodyshop, or warranty provider needed to fix it — around one shared case, with diagnosis, cost estimates, authorisation, evidence, and communication all kept in one place.
We're always improving MotorAxis and may add, change, or remove features over time. Where a change materially affects how a business account uses the Service, we'll let you know in advance where reasonably possible.
New business accounts get a free trial period (currently 14 days) to try MotorAxis before a paid subscription is required to continue operating their own cases. Pricing and billing terms are agreed with you directly, for example at signup or by your account manager, rather than collected automatically through the Service at this time.
If your subscription lapses, you may lose access to features for managing your own cases. Consistent with how MotorAxis is built to work as a network rather than a closed tool: your ability to respond to work sent to you by another paying business — for example a repair job or a warranty referral — always remains available, regardless of your own subscription status.
We'll give you reasonable notice before any price change takes effect for a future billing period.
You retain ownership of the case information, messages, vehicle details, and files you submit to MotorAxis ("your content"). You grant us the right to store, process, and display your content as needed to provide the Service to you and to the other participants you've shared it with.
Where your content includes personal data about someone else — for example a customer's contact details, or details of another business's staff — you confirm that you have the right to share that information with us and, where relevant, with other case participants for the purposes of resolving that case.
When using MotorAxis, you agree not to:
Information added to a case — messages, documents, diagnoses, estimates — is shared only with the participants that case's sharing rules make it visible to, not with every user of MotorAxis. Where you're given access to another party's information through a case, you agree to keep it confidential and use it only for the purpose of resolving that case, unless you're otherwise permitted or required by law to disclose it.
MotorAxis, including its software, design, and branding, is owned by Future Awaits Ltd (trading as MotorAxis) or our licensors and is protected by intellectual property law. These Terms don't grant you any rights to our intellectual property beyond what's needed to use the Service as intended.
We rely on reputable third-party providers to host our infrastructure and deliver certain features, such as database hosting and transactional email. Their own terms may apply to the parts of the Service they support. We remain responsible to you for the Service as a whole.
We aim to keep MotorAxis available and performing well, but we don't guarantee the Service will be uninterrupted or error-free. We may carry out maintenance, or suspend access temporarily, including for security reasons, and will try to keep any disruption to a minimum.
You can close your account at any time by contacting us. We may suspend or terminate your access if you breach these Terms, if payment is overdue, or where we reasonably believe it's necessary to protect the Service, other users, or comply with the law — we'll give you notice where reasonably possible.
On termination, your access ends, though some data may be retained as described in our Privacy Policy or as required by law. Where you have open cases involving other participants, you're responsible for resolving or handing these over appropriately before closing your account.
MotorAxis is provided "as is" and "as available". We don't warrant that the Service will be uninterrupted, error-free, or fit for any particular purpose beyond what's described in these Terms.
MotorAxis is a case management platform, not a mechanic. We don't verify the accuracy of diagnoses, estimates, or other technical information submitted by case participants, and nothing on the Service is a substitute for the professional judgement of a qualified mechanic.
To the extent permitted by law, Future Awaits Ltd (trading as MotorAxis) won't be liable for any indirect, special, or consequential loss arising from your use of the Service, and our total liability to you for any claim arising from these Terms is limited to the greater of £100 or the fees you've paid us in the 6 months before the claim arose.
Nothing in these Terms excludes or limits liability that can't lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.
You agree to indemnify Future Awaits Ltd (trading as MotorAxis) against any claims, losses, or costs arising from your breach of these Terms or your misuse of the Service.
We may update these Terms from time to time. Where a change is material, we'll take reasonable steps to let business account holders know before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms.
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them — except that nothing in this section removes any mandatory consumer protection you're entitled to under the law of the country where you live, if different.
These Terms, together with our Privacy Policy, make up the entire agreement between you and Future Awaits Ltd (trading as MotorAxis) regarding the Service. If any part of these Terms is found unenforceable, the rest continues to apply. We may assign these Terms in connection with a merger, acquisition, or sale of our business; you may not assign your rights under these Terms without our consent. We may send you notices relating to the Service by email or through the Service itself.
Future Awaits Ltd, trading as MotorAxis.
Registered in England and Wales, company number 15604141.
Email: John@motoraxis.co.uk